What makes an inspiring CEO stand out amongst other leaders in the crowd? The answer lies in various qualities they possess such as strong communication skills, the ability to build strong relationships, realistic optimism, willingness to take calculated risks, and the everlasting zeal to transform their goals and dreams into reality through unwavering resolve and constant efforts.
These CEOs consider their employees as their family members and ensure that they grow and evolve professionally. They possess an innovative streak and a never-give-up attitude, which helps them tackle various challenging situations and bring out the best out of everything and everyone.
One such prominent and decorated CEO with a rich and diversified experience of more than 2 decades, Mr. Gagan Arora, the CEO and Strategic Growth Leader of Vertex Global Services. He is a seasoned and versatile management professional with cross-functional experience across highly reputed business establishments.
“I focus on developing meaningful relationships with consumers along with industry professionals”
Mr. Arora, inspired by technology and innovation that can create a sustainable ecosystem for everyone to thrive. He works with a creative bent of mind and believes that teamwork eventually leads to success.
Mr. Arora firmly believes that every failure and setback has a lesson to teach and is a step towards glory. Though, the first few start-ups did not take-off; his hope was not lost and finally went on to establish Vertex Global Services in a garage with a two-member team in Miami, Florida. He left his job, sacrificed his monthly salary & perquisites, and worked with minimal liquidity, to achieve his dream. “I always work in a way which is more diverse and initiate more possibilities”, states Mr. Arora,
With a never-give-up attitude and continual dedication, he has extended operations of his company in USA, India, UK, Philippines, and Nepal. Today, under his guidance, the company has evolved into a team of 700 + people spread across four continents. “With premonition of being solution-oriented, revolutionary thinking, and intensive hard work, I was acknowledged as The CEO of the year in 2020 and since then, I am thriving on new recognitions”, says Mr. Arora. However, his passion has been bringing new things to the world with innovation at cost-cutting prices and cutting-edge technologies.
Offering Career Support Services during the Pandemic
Under Mr. Arora’s astute leadership, Vertex Global Services launched a corporate responsibility campaign ‘Citizen of the globe’- an initiative to build a thriving platform for learners, job seekers, and employers to amplify employment during the pandemic. This initiative was designed to integrate workforce management for jobseekers and employers to find their best match at no cost. Mr. Arora donated $40,000 to various NGOs and helped 5000 people to get the job.
With this intent, Vertex Global Services collaborated with over 3000 clients to generate employment. Mr. Arora led the company to be a career accelerator for many, wherein skilled individuals can explore relevant positions and even add desired profiles.
“This corporate responsibility will engage HR communities, potential candidates, fresher, and more in a conversation that will aid in normalizing the current situation”, says Mr. Arora. Through Vertex Digital Academy, a learner can learn, and companies can re-skill the employees for the future job requirements. Mr. Arora further states, “Our platform also supports courses for specially-abled people who have enormous untapped knowledge and talent to give to the world”.
With Mr. Arora’s excellent guidance, the company offers internship opportunities for everyone in order to give the fresh talent the corporate vantage they need and make them ready with edged skills for tomorrow.
A Recipient of Several Accolades
Throughout his illustrious journey of achieving excellence with dedication, Mr. Gagan has received several noteworthy recognitions. With an instinct of being solution-oriented, revolutionary thinking, and intensive hard work, Mr. Arora was honored as CEO of the year 2020. He was appointed as the Director of International Education Committee for AACC & Chairman of Foreign Investors Council Delhi (FIC).
Mr. Arora has made various other achievements throughout his decorated career. They are as follows:
- Deployed Chatbot for one of the leading ecommerce clients which handles 5000 chats per day and saves more than $10mn overall.
- Deployed smart IVR for one of the major telecom providers which resulted in saving $1mn with their CSAT score up by 2 percent.
- Awarded for the best talent acquisition practices and most innovational operating standards
- Vertex is Awarded for the best start-up of the year under the leadership
- Seized revenue growth of the company by 100% year on year
- Featured under 40 under 40 as the most influential Indian 2020-21 by CNBC & Asia One
- Recognized By IPCC for his Spirit of Entrepreneurship and Global Operations
- Certified by Great Manager institute & Forbes
- 2 Major Acquisitions during testing times of pandemic – “ACE and Digital P”
The Inception Saga of Vertex Global Services
As a self-driven, highly motivated, dedicated, and passionate professional, Mr. Arora was quick to be on the driver’s seat, even though some his initial ventures failed to take off. Leaving a well-settled job behind with attractive perks wasn’t easy for him, yet he didn’t hold himself from taking the entrepreneurial jump and create Vertex Global Services in 2016 with just a two-member team in Miami, Florida. Today, with expansion in the USA, India, UK, Philippines, and Nepal, Vertex Global definitely speaks volumes about its success and achievement.
“While staying committed to environmental and humanitarian causes, Vertex reached a major achievement by generating 100% revenue year on year and served 3000 plus satisfied customers in a very short span”, says Mr. Arora. Vertex is innovation driven and its core purpose is to provide all end-to-end functions under one canopy. The company provides its clients with cutting-edge solutions so that they can proliferate their performance with the company’s expertise.
Varied Operations of Vertex Global Services
Vertex Global Services is innovation driven and its core purpose is to provide all end-to-end functions under one canopy. Mr. Arora states, “We provide companies cutting-edge solutions so that they proliferate their performance with our expertise”. Some of the different services offered by the company include the following:
- MANAGED SERVICES- Managed services take responsibility to provide defined set of services to the clients to be highly resilient. Team Vertex Global perceives the businesses right off the bat and assesses the need, does a deep digging research keeping the future requirements in mind, and then develops a product aligned to the company’s business process keeping cost under control. Vertex has used various cutting-edge technologies and innovative models to help its clients sustain and achieve new heights on their products.
- HRO – Under its HRO, service the company extends across the gap between the demand and supply of personnel through its innovatory recruiting process for companies on temporary or permanent basis to augment the latitudes of the company. Vertex keeps a steady client centric approach and finds the right people with right skills and for them to deliver hats off approach. From managing out an effective payroll cycle for the companies where it scrupulously manages their salary slips to attendance and tax generation, the company provides a quickly boot up stalwart team to carry operations more swiftly and optimally.
- PERFORMANCE MARKETING – Mr. Arora believes that the espousal of digital technology would become economical with AI galvanizing the richness and productiveness in all of the company’s services and for that, the team has reworked its digital solutions considering a data eruptive world and forged a line of streamlined services for its clients by matching their expectations. The company’s performance marketing robe underpins various services like leads generation, customer services, query handling, social campaign, and help desk services. However, it also promises an elite set of commitment, high performance, seamless implementation, and strong digital expertise in results. “We apply deep excellence to digitally transform your needs solve the toughest problems”, says Mr. Arora.
- ARTIFICIAL INTELLIGENCE- Vertex Global Services entwines its AI services to client’s business processes to help them to pull of cost optimization enhancements and dexterity. The company serves its customers with dedicated AI services wherein it creates a cognitive center of excellence through call to chat, Smart IVR, Chat bots, and Machine learning.
- E- Learning- Vertex Digital Academy (VDA) is a platform towards digital learning. VDA is an e-learning program and a global interactive community of learners and coaches for a worthwhile exchange of knowledge and skill-based learning across the nation. It is a stage for everyone- learners, professionals and businesses to learn, earn, and upskill. The company has formulated a Learning Management System to build a personalized effortless learning journey for everyone to enable them drive into modern technologies and learn in an interactive and affordable way.
- BPM: Vertex is a global leader in next-generation-business-process-management services offering higher operational flexibility. It has expertise across diverse industries, and it collaborates with Fortune Global 500; transforming the way they operate to scale agile. From helpdesk technical support to back-office solutions, the company has a comprehensive system of services and practices ensuring transformational results per the evolving demands of the digital markets.
Delivering a Plethora of Excellent Offerings
Vertex Global Services collaborates directly with IT, a sector brimming with opportunities expecting to be-honored by forward-thinking companies. IT is one of the world’s fastest-growing technology markets, and it is poised to transform the way people think about various aspects of industry and life. The company aims to have a diverse range of skilled resources without sacrificing consistency. Vertex offers Managed Services, AI, ML, Performance Marketing, and its own e-learning platform called Vertex Digital Academy.
Some of the best trends paving the way for IT industry’s success in the near future include Artificial Intelligence and Machine Learning, Managed IT and Consulting, Staff Hiring, 24/7 One Stop Assistance, Virtual Reality, and Application Exclusivity, among others. Vertex Global Services makes it easy for companies to develop innovative solutions that enable them to capitalize on profits for the first time to lead a brighter future.
Vertex Global Services is a pioneer of personnel augmentation, and it recognizes the value of assembling a highly competitive workforce with a laser-like emphasis. To build brand portraits, the company used advertising and emerging technologies. Its experience reflects in its results-oriented services, which are a balanced combination of digital channels and PR and ensure that its clients stand out from the crowd.
The company has successfully used artificial intelligence for the smart future of many leading names. A trusted name with more than 700 experienced veterans, Vertex Global Services provides solutions as a Fortune 500 organizations, helping leading technology innovators develop evolving products in various areas of AI.
Vertex Global Services – A world leader in the enterprise process-management services allows for increased organizational versatility. The approach is to use knowledge and imagination to achieve its goals. “We have experience changing the way businesses work to become more flexible across a wide range of sectors”, states Mr. Arora.
With its latest venture towards e-learning and business process outsourcing, Vertex Digital Academy stands with the essence of upskilling masses at all age groups. The company has driven by a strong sense of responsibility towards developing the abilities of all the employees and creating further employability.
What makes Vertex Global Services different from others in the market is that it focuses on creating a best-fit solution for the clients. They have access to a pool of services under single canopy. By offering this efficient strategic advantage, the company has successfully won satisfied customers. Its objective is to have answers to every one of the client’s needs under one roof and at the best of what it does.
Overcoming Challenges Positively
As per Mr. Arora, Vertex Global Services has travelled a long journey with numerous challenges along the way which has only given them optimism, better perspective, and a ‘never-say-never’ zeal.
He says, “In a crisis, it’s easy to turn inward to withstand. However, my motivation in these challenging times is my firm belief on my vision and my dream team”. He believes that what kept the team going was their passion where each of them saw an opportunity in everything. “We have never discounted the role we played in building possibility and opportunity for us in this industry, and assuring our clients with our top-notch services”, he further adds.
Adapting to the Changing Business Environment
Mr. Arora transformed Vertex Global Services into a customer centric organization. Accordingly, the company unwaveringly supported its clients by reducing the cost for them right from the get-go and knowing the challenges that the clients were facing and assured them the delivery of excellent services.
Furthermore, Vertex has tackled the challenges posed by the global pandemic with hybrid strategies. “We recognized that the work from anywhere model has to offer many great possibilities when it comes to potential and talent”, opines Mr. Arora. The virtual model unlocked a significant opportunity to recruit the best and extensively diverse applicant mix for any given position. This also gave organization a stance to make their workplaces more inclusive by recruiting disabled people. This furthermore sustained all the businesses to think creatively about hiring methods and to be more transparent, as many aspirants are now watching closely at inclusion and diversity.
Tackling the Pandemic with Efficiency
In Mr. Arora’s opinion, people thought they really should be more innovative at some point, but they had no sudden impetus. However, COVID-19 gave them the reason to embrace innovation and act swiftly with caution.
Mr. Arora believes that innovation is indispensable for survival, and supervising integral knowledge is required for innovation. He opines that the post-COVID business world is set to see a boost in the budgets whereas digitization foresees a growth in waves. “For enterprising organizations, effectively utilizing tech and digital to accelerate business development as the world emerges from this pandemic was a challenge but now is an absolute opportunity, I believe, especially for the BPOs”, expresses Mr. Arora. According to him, the sector saw work from home as an opportunity and had a long-term vision to make India the tech hub of the world with its innovative capabilities and opening more opportunities to talent.
In order to sustain forward, team Vertex has always followed its 4-sword approach: To be Responsible, Responsive, Resilient, and Ethical. “Responsible means delivering high-quality services to our clients. Responsive means conceding rapidly to unexpected circumstances. Resilient means being agile towards new disruptions and skills. Ethical means being socially and environmentally accountable”, states Mr. Arora.
He also believes that these actions have helped his company to strengthen itself for the future and will continue to do so.
Opinions about the IT Solutions Space
Mr. Arora is of the opinion that disruptive technologies are the essence of innovative progressions. With the upsurge of technological influence in every aspect of the business, every industry is enjoying the sweet fruit of enhanced productivity and effective ROI.
He believes that the expected changes for the near future are now in force. This is transforming the world towards a tech advanced and digital future. In his opinion, this is an absolute philosophy of forward elevation to improve every aspect of the businesses and provides a line of intelligent means for everything and everyone. “The future is here and to stay eternal, we avidly believe that people are driven by technologies. Hence, we use it as a medium to influence them and bring positive change across the globe”, Mr. Arora further opines.
Promoting Dynamism in the Work Environment
Owing to the current situation, Mr. Arora lays prime emphasis on the well-being of the employees. To fortify culture and make functioning possible, he whole-heartedly supports his employees to achieve their professional balance and personal well-being.
Under his proficient leadership, the company strictly follows various safety approaches. “We have given enough flexibility to our employees to opt between work from home and work from office following the safety protocols”, states Mr. Arora.
With Mr. Arora as its able leader, Vertex pays foremost importance to the health and safety of its employees. Accordingly, the company has facilitated the COVID vaccination support to all its employees and their family.
“When I talk about motivation, two facets surge to the top: matching responsibility with the right kind of work and giving employees the power to make meaningful decisions”, says Mr. Arora. Both factors substantiate autonomy-each employee’s potential to act on their designations and goals and in turn extend to the company’s purpose as a whole.
Suggestions for the Emerging Entrepreneurs
Addressing the business leaders of tomorrow, Mr. Arora states that entrepreneurship is no longer a sustained province of business veterans. “When I ideated Vertex, I only had two things in hand – Passion and Vision to make a difference in the industry. Also, I relied massively on the learning of people: friends, colleagues, and business experts I admired”, he says. As a leader, Mr. Arora understood how crucial it is to develop and learn from personalities who have achieved their goals with hard work. Hence, he advises the aspiring entrepreneurs to rely on their strengths and seize the opportunities with open hands. The more experience they have, the more they learn, and the better they envision approaching notions.
Advising the young entrepreneurs, he says, “One thing I follow, to focus on developing meaningful relationships with consumers along with industry professionals. It is imperative to always be consumer centric and build easy solutions for the problems faced by your consumers while being financially smart”. Mr. Arora believes that a wise entrepreneur is someone who views competitors as potential partners and collaborates to positively impact a business. Furthermore, he advises the young generation to be a leader they yearn to perceive and encourages them to remember, their people are their greatest assets.
Mapping the Future
Mr. Arora believes that growing a business is complicated and filled with numerous challenges. As a business evolves, different problems and opportunities demand separate solutions – what worked a year ago might not be the best approach for today. Under Mr. Arora’s guidance, Vertex Global Services ensures that it recognizes and overcomes the common pitfalls that are associated with the growth so that the business can continue to grow and thrive. “We, as a team, work and update our plans regularly to suit the needs. We bear in mind that every new development brings risks; hence, we are always prepared with the contingency plans as well”, shares Mr. Arora.
He further states that the company has robust goals and believes that the notion behind an affluent organization is its people. Keeping this in perspective, team Vertex Global Services recently redefined its HR system as ‘Employee Care’, ‘Talent Acquisition’, and ‘Talent Excellence’. This reflects a laid-out working system combined with a transparent structure of communication and teamwork.
Under Mr. Arora’s insightful leadership, the company will be adding 1500 people and expanding to two more countries – Australia and the Middle East. He states that growth is an integral part of Vertex; it means offering consistent deliverables to consumers with a continuous process where both employees and employers put their efforts in order to create conducive environment so that the company can achieve objectives at the same time.
Since its inception, Vertex Global Services has remained a step ahead of its competition through constant innovations. Mr. Arora expresses, “At the core of our growth strategy, lies the development through e- learning space and expanding our virtues to Nepal with our train-and-deploy agenda, focusing on upskilling people with the exact skill-set as required by the companies”.
The company is committed to deepening its roots with work from home/ anywhere model for people. This model focuses on upskilling people, especially the ones with disabilities, in work with Vertex Digital Academy. “Also, we are focusing on ‘Disability Inclusion’ by protecting, supporting and creating jobs for disabled people in the market”, states Mr. Arora.
Furthermore, Mr. Arora opines that Vertex Global Services’ leadership in innovation, client experiences, and expansion initiatives will play a key acquisition role in the world through diversification to make the economy stronger, digital, and resilient.
“A wise entrepreneur is someone who views competitors as potential partners and collaborates to positively impact a business”
