How has Technology Changed the Workplace Communication?

The effectiveness of any organization’s communication systems forms an essential part of its working. We have come a long way from handwritten letters to typewriters, to pagers, and now tools like Emails, Skype and Messenger calls, Slack, and Workplace by FB to name a few. The accessibility and instant availability to talk to anyone and at any place is what makes technology an integral part of the workplace environment. Effective communication channels like instant messaging and conference calls over internet contribute highly to work productivity. As a result, the virtual office technology has removed workplace boundaries and has led to business expansion faster than we thought.

If organization was a machine, it would work smoothly when oiled with effective and transparent communication, both internally and externally. The effectiveness of any organization’s communication systems forms an essential part of its working. The accessibility and instant availability to talk to anyone and at any place is what makes technology an integral part of the workplace environment. Emails, conference calls, Skype calls, Messenger chatbots and various other channels of communication contribute highly to work productivity. As a result, the virtual office technology has removed workplace boundaries and has led to business expansions.

Efficiency

Effortless communication is the core of organizational efficiency. Since there are multiple layers of communication involved in businesses, including communication with clients, co-workers, peers, customers, and other stakeholders, the choice of communication channel can help make quick business decisions. The integration of technology has not only changed the pace at which inter and intra organizational communication works, but has also impacted the way work is done. It brings flexibility and ease of connectivity, which makes the global workplace mobile. The introduction of liquid computing is increasing efficiency by eliminating constraints like time, place and manner.

Transparency

New trends in communication is gradually eliminating the traditional ways of workplace communication, thus, making way for ideas to flow in a coherent space. The idea is to bring transparency and trust in the communication which motivates the employees and makes the leaders less authoritative in a positive way. It creates a connection between the employer and employee hence bridging the gap between the two. It leads to quick problem solving and building of teams which essentially stems from effective means of communication. The mobile-friendly tools of communication are now seen to be taking over the age-old legacy of hierarchy.  

Employee Engagement

Free flowing communication and accessibility to connect with anyone irrespective of hierarchy motivates employees for active participation in the company’s workings and be a part of the decision-making process. This boosts the morale of the employees and makes them work toward the common objective of the company and themselves. The employee engagement through such tools not just promises workers’ productivity but also ensures the overall business success. It is believed that workers’ productivity increases by 20-25% where employees are connected and apparently company revenue is directly related to employee engagement.

Saves Time & Costs while Analyzing Data

Unlike old times when the records were prone to all kinds of damage and miscommunication, the digital records provide a great way for data analyzing, based on old communication records. It also simplifies the process and provides automation of rigorous tasks which, historically, would require a lot of staff and time. For instance, bookkeeping can now be sought by software applications which reduce the labor cost and working hours. While the work today exists irrespective of different time zones and boundaries, the communication has truly made the workplace global in a true sense. Tech-based communication also allows the easy way of sharing and retrieving information. The cloud storage eliminates the paperwork, makes the systems faster and agile and, saves a lot of costs involved while providing abundant spaces of filing the information.

Secures the Work and Data

Revolutionizing the world of work and connectivity, technology has made sure to reach people at a global level. A huge amount of business sensitive information which can be stored and accessed by people at work is prone to be hacked or damaged; but innovative ways of technology safeguards the information from possible security breach, which makes impossible for pertinent information to leak.

Since technology is an ever-evolving game, the best way to integrate technology in the workplace is adopting new trends and using the mix of various tools looking at the benefits it has on the employees. Every organization and its employees wish to work towards a meaningful purpose. Therefore, a well balanced mix of latest technology and talented team leads to optimum use of the work-days. Like many organizations, Click Labs, being a tech startup has always been a front-runner in adopting and experimenting with new techniques of communication. Different tech tools are adopted by the company leading to smooth flow of information among all channels of the organization. This helps to improve employee engagement, relationship building, and collaboration among different verticals.

About the Author

Samar Singla, Co-founder and CEO of ClickLabs, is a serial entrepreneur and alumnus of IIT Delhi and University of Maryland. He came to India to bring technology to the poultry sector and created Prodigy Foods which is the largest company providing soya substitute as poultry feed today. One year after stabilizing the operations he sold off the majority stake in Prodigy to start focusing on the next entrepreneurial gig, Click Labs. Click Labs is a mobile applications development company with a mission to provide technology solutions that just work right! In a span of three years, Click Labs has grown to a team of 120 members and offices in India and USA. It has executed over 100 successful applications for mobile gaming, small businesses and enterprises.

Samar is an avid traveler and an amateur photographer who likes to document the mundane and the everyday world. He has specialties in entrepreneurship, mobile advertising, mobile strategy, mobile development, SEO, ppc, Social media, design, data and analytics.