Future Generali India Insurance Company Limited (FGII), the general insurance arm of the joint venture between retail game changers Future Group and global insurer Generali, today announced the launch of Intelligent Video Streaming and Settlement (i-ViSS), a video-based motor claim settlement facility for customers. With the help of this facility, the customer can assess and adjudicate the loss through video streaming of his vehicle, undertake documentation, get instant cost approval and receive a quick payment from the insurer for motor insurance claims of up to Rs. 50,000.
Commenting on the launch, K. G. Krishnamoorthy Rao, Managing Director and Chief Executive Officer of Future Generali India Insurance Company Limited said, “We are excited about the launch of i-ViSS. In today’s age, using videos and images have become one of the most convenient ways to communicate. With i-ViSS, we aim to make the best use of these mediums to empower our customers by simplifying the claims process and reducing the overall turnaround time in motor claim settlement.”
“Having a robust insurance infrastructure is a must to deepen insurance penetration in the country. Only when a customer is assured of hassle-free claim settlement, will he/she choose to buy an insurance policy. We at Future Generali are committed to adopting technology that helps us to not only be cost-effective but also enhance customer satisfaction,” Rao added.
With simple processes to follow once a claim is intimated to the call center, i-ViSS helps both claim adjudicator and the customer to interact with each other, assess the loss on vehicle using live streaming facility through mobile, upload photographs and required documents, agree on an amount and settle motor insurance claims. The customer can then get the vehicle repaired at a convenient date and workshop. It is, however, imperative that the customer sends pictures of repaired vehicle to the claims department to cover future claims if any.
At Future Generali India, i-ViSS is yet another addition to the many technological advancements introduced in order to speed up motor insurance claim settlement. The Company also has an app called ‘i-Moss’ for motor claim surveyors that helps conduct on-the-spot conclusion of 70% of company’s motor insurance claims and reduces motor insurance claim settlement time by 50%.
Some of the benefits of i-ViSS
· Faster turnaround time
· Instant documentation
· No waiting for the surveyors’ approval to go ahead with repair
· No restriction /recommendation of workshop for repairs
· No long wait for claim payment
About Future Generali India Insurance Company Limited
Future Generali India Insurance Company Limited is a joint venture between Future Group – the game changers in Retail Trade in India and Generali – a 187 years old global insurance group featuring among the world’s 60 largest companies*. The company was incorporated in September 2007 with the objective of providing retail, commercial, personal and rural insurance solutions to individuals and corporates to help them manage and mitigate risks.
Future Generali India has been aptly benefitting from the global Insurance expertise in diverse classes of products of Generali Group and the Indian retail game changers Future Group. Having firmly established its credentials in this segment and effectively leveraging on the skill set of both its JV parents, Future Generali India has evolved to become a Total Insurance Solutions Company.
a) Post repair, customer needs to send repaired vehicle pictures to Future Generali Claims Department, else damages on the same parts will not got get covered in the next claim if any
b) i-ViSS mode of payment can be used by repairs and using i-ViSS video streaming facility they can get instant approval for repairs from Future Generali Claims Department
*As per Fortune Global 500 Ranking (2017)