Incessant Technologies: Experts in the Delivery of Digital Transformation

The embracing of new-age technology is driving business metamorphosis and expecting organizations to significantly increase their investments. BPM software providers are developing advanced analytic tools to process data and translate them into business value. According to market reports hub, the BPM market is expected to grow to $10.73 billion by 2019. It is also designed to support the complex business workflows and processes to customize an organizations ever-changing need. Today, BPM is embedded in nearly every package solution and many horizontal technology offerings.

One such leading company is Incessant Technologies, a NIIT technologies company, which helps global organizations realize their digital integration goals through the agile delivery of enterprise iBPM solutions. Incessant’s BPM Practice has unmatched certification levels in the industry, thereby providing highly experienced teams on customer engagements. With experience of over 250+ successful BPM implementations and a proprietary software delivery methodology, Incessant delivers significant value to customers in Insurance, Banking & Financial Services along with Government and Manufacturing sectors.

Incessant is the largest niche global ‘Pure Play’ BPM services vendors, specializing only in this particular field. Their focus is 100% on two technology platforms; Pega & Appian. With around 700+ employees along with global delivery centers situated in North America, ANZ, APAC and EMEA, Incessant empowers companies to accelerate business growth by transforming the consumer experience, and creating a lasting value.

In June 2017, Incessant acquired a majority share in RuleTek LLP.  RuleTek is a North American specialist Pega Partner with 65 Pega Consultants.  With this acquisition, they have created a Technical Pega Practice of approximately 500 Pega Architects.  Alongside the architect community, the company has specialist practices of Pega Business Architects and Pega Quality Assurance Analysts.

The Leader with a Determined Vision 

A strong business development professional, Vijay Madduri is the CEO of Incessant Technologies. He holds an MBA degree from University of Texas at Austin in 2001. He also graduated as a Master of Science in Computer Science field from University of North Texas.

Vijay’s goal is to provide the organizational direction and strategic growth plans to facilitate expansion. He also focuses on strengthening and evolving the company’s business model towards achieving the vision of becoming “The best” global BPM end to end solutions provider with core focus on quality and 100% delivery on time. He distilled his experience from decades in managing large scale projects for marquee clients in the US, Europe, Middle East, Asia and Australian markets.

Before establishing Incessant Technologies, Vijay has gained extensive experience in setting up and growing the BPM practice at other organizations. He has played multiple roles in the areas of Business Development, Client Services, Delivery and People Management focusing on the Banking, Financial Services and Insurance segments. He also brings substantial domain experience to the practice including eLearning, Content Management System (CMS), Health Care, Financials (Credit Card), System Management Software, Networking, (Cisco Routers and Switches), Cable TV servicing, and Telephony servicing.

Awards and Achievements

At Appian world in April 2018, Incessant were awarded “Regional Partner of the year, APAC” by Appian and in 2017, Incessant’s Customer On-Boarding solution (iCOB) developed by Incessant Technologies at Hyderabad was awarded the “Best Overall App” by Appian, a leading low-code software development platform. Incessant’s Customer On-Boarding framework also leverages Appian’s low-code enterprise application platform to streamline, accelerate and enhance customer’s digital onboarding experience.

Incessant being an ISO-27001 certified company is ranked in the ’20 Most Promising Banking Technology Solution Providers in 2015‘ by CIO Review and also known as the ‘Top 10 Most promising Services Companies in India.’

Incessant were also recently confirmed as the 6th fastest growing Indian company in the UK by an Independent Study from Grant Thornton. The fifth edition of the ‘India meets Britain Tracker report’, developed in collaboration with the Confederation of Indian Industry, identifies the fastest-growing Indian companies in the UK, as well as the top Indian employers.

Incessant Game Changing Solutions for Voya

The Customer On-Boarding solution was implemented for Voya Investment Management (Voya IM), a leading active asset management firm. Incessant customized the iCOB framework to collect the customers fund data. Further Incessant enhanced the framework to configure and trigger tasks automatically based on the data collected during on-boarding. This automatically computes an expected actual funding date based on SLAs and defines dependencies between tasks.

Due to this process, Voya was benefited with the automation of the on-boarding process for all the existing combinations of Vehicle Types/ Asset Classes and Strategies. They also gained the ability to add new Asset Classes and Strategies, by configuration rather than coding, reducing the software development time by 50%. This process of System driven SLAs, Approvals, Tasks and Data Collection sections have improved transparency and operational efficiency by 20%. Additionally, this also triggered the tasks automatically based on customer data, which has improved operational and regulatory compliance by over 80%.

The Distinctive Strategies for Success

Vijay mentions the difference about Incessant “What make us very different from our competitors are our staff’s experience, competency and certifications.” Based on this experience & competency, the company is capable to resource engagements with a superior resourcing model, a model Incessant calls ‘The Diamond Resource Model.’  This model ensures a higher degree of competency and experience to carry out customer engagements, thus providing both higher quality and productivity for the customers. Today, Incessant has the highest Practice Certification Level of any Pega Systems Partner globally.

Incessant’s Innovative and Intuitive Service Solutions for Clientele

The company’s mentionable innovative solutions

Blockchain Solutions to Streamline the KYC Process

Integration with Blockchain to support the KYC process and e-checks, Incessant’s iKNOW solution enables the verification of identities during the KYC process, ensuring a more efficient onboarding process.  The e-check transforms the traditional check-based lifecycle by making transactions transparent and immutable, eliminating the risk of fraudulent check transactions.

Seamlessly Manage Cases and Content

Incessant has created an integrated Pega 7 Case and Content and Document Management Platform using Alfresco. Harnessing the power of Pega’s Case Management Platform with Alfresco’ s Enterprise Content Services, the framework enables Case Worker’s to seamlessly manage both cases and associated documents, ensuring compliance and governance requirements are met.

Integrated DevOps Suite

They are also offering continuous delivery through solutions and processes that quickly move applications from development through testing and then rapid deployment.

Contract Management Framework

RuleTek’s Contract Management framework allows users to intelligently assemble, publish, and orchestrate the lifecycle of use-case specific documents with ease. DocuSign and mobile ready!

Award Winning Customer Onboarding

Incessant’s Customer On-boarding framework leverages Appian’s Enterprise Application Platform to streamline, accelerate and enhance their customer’s digital on-boarding experience.

A Future of Expansion 

While sharing about the future advancements of the company, Vijay claims “The power of Incessant and RuleTek together will make NIIT’s new Digital Process Transformation practice very well equipped in the future.” Incessant will bring unmatched expertise in assisting global organizations to achieve their digital process automation goals and revolutionize their customer’s experience.