The healthcare industry is undergoing some enormous alterations across all segments like hospitals, diagnostics, pharmaceutical, medical equipment, preventive care, and insurance, thereby generating a huge chance of growth. Diseases these days are not limited to only the higher age groups; the younger age groups are also developing disease risk factors due to the changing environment and lifestyle. Indus Health Plus has created special health check-up packages for prevention of diseases which ultimately improves the health infrastructure.
In an interview with Insights Success, Kanchan Naikawadi, Founder of Indus Health Plus gave some insightful answers highlighting the influences made by her company to take wellness programs to a new level.
Kindly brief us about the company and what kind of wellness programs does the company provide to their employees/clients.
Indus Health Plus is the pioneer in the preventive healthcare sector and our motto is making quality healthcare Available, Accessible and Affordable, each and every day. We facilitate comprehensive preventive health checkups at affordable prices across nation through tie ups with state-of–the-art hospitals. Our network has reached pan India through our delivery partners who have helped us cater to the checkup needs and convenience of our clientele. Indus is consistent in spreading the word of timely checkup which not only saves an individual from asymptomatic diseases but effectively saves their families from mental and physical trauma, and financial distress. Indus drives the cause of prevention and is creating a successful framework for the government to effectively tackle the burden of non-communicable diseases, and in turn help in reducing the future burden on India’s already weak health infrastructure.
Kanchan Naikawadi, Founder of Indus Health Plus says, “When I lost my father due to late detection of an advanced cancer, it struck me real hard that maybe we could have saved him if we got to know of it early. In spite of having all possible resources, we could not save him and I realized that technology, money, or for that matter even health insurance cannot help you stay away from the lethal grip of lifestyle diseases like cancers, heart attack and diabetes. That huge blow in my life impelled me to take a step further and create awareness in the society towards the path of prevention – a road less travelled.”
- Delivery partners in 78 cities across 122 centers in 17 states
- An outreach to more than 80 lakh people
- 6 lakh+ satisfied families have availed our preventive health checkups countrywide
- Tie-ups with state-of-the-art hospitals and diagnostic centers to ensure the best healthcare facilities for our clients
- Comprehensively designed preventive health checkup packages, with exhaustive and high end deliverables
- Felicitated with more than 30 national/international awards
- Tell us something about the CEO/founder/MD of the company?
Ms Kanchan Naikawadi: Founder & Director-in-Charge Operations
She continuously tracks, revisits, improvises the existing processes, and guides the operations of the company. Kanchan has bagged several international and national prestigious industry awards like Women Leadership and Innovation Awards 2014, Stevie Award for Women in Business, 2013 & 2012 (New York), IWEC (International Women’s Entrepreneurial Challenge) Award, 2012, Asia’s Leading Women in Healthcare for Women In Leadership award and Leading Woman in Healthcare Award in 2011, to name a few.
Mr Amol Naikawadi: Joint Managing Director
A Chartered Accountant by profession, Amol has effectively charted and mapped Indus’ journey and swiftly drove it not only pan India, but successfully steered it globally as well. Amol is the proud recipient of the Asia Pacific Entrepreneurship Awards 2009, an award dedicated to top achievers who believe in ‘making a difference’. He was also honoured by the Bharat Gaurav Award at National Unity and Industrial Growth Conference in 2009.
Mr Parnal Dekhane: Joint Managing Director
Parnal specializes in facts and figures. He is also a gifted orator who often vows his audience with his expertise on various subjects. He firmly believes in motivating and training the foundation (the employees) so as to build a strong superstructure (the organization). His vision is what has ensured Indus to be established as one of the most credible providers of preventive healthcare nationally with a highly-motivated foundation of employees.
- How has wellness programs proven to be an excellent device of change and life enhancement beginning right at work?
Diseases these days are not limited to only the higher age groups; the younger age groups are also developing disease risk factors due to the changing environment and lifestyle. Keeping in mind the rising number of ailments caused due to the deranged lifestyle, we have created special health checkup packages for prevention of diseases. We have kept in mind the requirements and trends of the market and designed packages according to the needs of the users. Considering the need of the hour, we have made customized test packages for pre-pregnancy, family, pre-marital, couples, and even adolescents. Many risk factors can be controlled, if detected early in life, lowering the risk of diseases later in life. That is why regular preventive screening so important for all age groups.
To add more value to this ever evolving industry, we are aiming to inform and educate the masses about the concept of prevention and wellness, and extensively working on creating acceptance of early diagnosis. Since a major part of the Indian population is youth, we are propagating the concept of being healthy and prevention of diseases at their workplaces. The HRs are making health of employees an important part of the organization culture. We have shaped up packages for corporates so that they can increase their productivity by investing in healthy employees. We have created an outreach of more than 80 lakh people through our packages and activities.
- How do you work on your long-term relationship with your clients? Kindly brief us about the most satisfactory experience with a client.
For a business, it is important to see what the market is demanding. For us, our market is our customers and the delivery partners where the services would be made available. When Indus Health Plus was started in 2000, healthcare wasn’t as evolved as it is today. We had to brainstorm a lot to penetrate the market and mindsets. We started utilizing Sahayadri Hospital’s diagnostic facility at night due to low patient footfall at that time. We called it ‘happy hours’ and provided 50% discount on MRI and CT Scans. We have a record of 200 CT Angiography tests in a single day, at 48 centres, across 26 cities! We invested a lot of time in data analysis to show the requirement of preventive health checkups and the benefits of it to the doctors.
We always think of what a customer needs, and what the delivery partner/partner hospital or diagnostic centre expects from us. At an early stage, we realized technology plays an integral part in the business. We have strong and integrated back-end processes, in-house Call Center and Electronic Health Record system that encompasses and leverages digital progress and can transform the way care is delivered and compensated. We also have ‘Live Doctor Chat’ to enable the availability of doctor’s consultation. We make the use of a mix of technology and human-touch to create a memorable experience for all our clients.
- Share your point of view on the current scenario of the Industry and its future.
The healthcare industry is undergoing some enormous alterations across all segments like hospitals, diagnostics, pharmaceutical, medical equipment, preventive care, and insurance, thereby generating a huge chance of growth. The introduction of National Health Protection Scheme by the government has added more scope to this industry.
- Kindly brief us about your strategies to tackle the competition in your sector. What steps are you taking to ensure that you continue to grow and develop?
As we have no direct competitors, we are taking our own time to develop methodologies to reach each and every one so that we can create awareness about prevention. Every person needs to be healthy and therefore go for preventive health checkup once a year. Instead of looking at monetary benefits, we are focusing on creating a culture of prevention amongst the society.
- What can be expected from your company in the upcoming years?
In the next 3-5 years we want to facilitate the screening program to many more places, thereby reaching out on a macro level. With a focus on the high end preventive health checkups, we are always trying to adopt new technologies for early detection mechanism. We are concentrating on a geographical expansion in stages with a vision to service not just Tier II and Tier III cities but other smaller towns as well. With the edge in preventive health care that we are embarking on, even international bodies have started recognizing us and in times to come we look forward to extend our services in the international market also. We have already created a presence in the UAE and GCC countries.