ITC Infotech: Providing Domain led & Consulting Enabled Solutions

ITC Infotech

Regardless of the industry, the ongoing wave of digital revolution has profoundly impacted many organizations, even as businesses seek to step up their game and stay ahead of the race.

As a specialized global full service technology solutions provider ITC Infotech enables its clients to begin their own digital transformation journey and subsequently improve topline growth, support new business models, optimize workforce, ensure compliance and mitigate risks.

ITC Infotech is a fully-owned subsidiary of ITC Limited, one of India’s foremost private sector companies and a diversified conglomerate. The company’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to enhance experience and deliver greater efficiency. With offices in eighteen countries and ten global development centers, ITC Infotech has established a proven track record of consistent value delivery to its clients. Today, the company is engaged with over 200 global clients, with 60+ fortune listed clients in its roster.
Services to Address Every Business Need
ITC Infotech is powered by a growing portfolio of specialized solutions addressing critical business challenges that its customers face. These solutions include Industry 4.0 solutions (PLM, IoT, and Embedded), Customer Value Management, Loyalty, Trade Marketing and Distribution, Supply Chain Optimization, Data Engineering and Analytics, Digital Agriculture and others.

Specific to BFSI, the company’s solution framework of Digitaligence has automation offerings, data accelerators, customer experience services, integration/API offerings and services and solutions oriented to new age technologies.

This framework supports the following business cases – innovative customer onboarding for account opening using AR/VR technology, value driven and customer self- service based product/ pricing enabled by way of propensity and price elasticity models and finally the AI enabled cognitive customer service driven by trained models for contextual services. Its unique solutions, validated by customers, leverage best in class product platforms as well as in house developed IP that has matured by way of past client implementations.
ITC Infotech provides services across automation and specializes in Robotic Process Automation (RPA) in order to deliver revolutionary technology to its clients. The company is also venturing into advanced technology and experience led services, like AR, VR, and AI and has a full-fledged innovation lab to facilitate radical innovation and develop solutions in these areas.

ITC Infotech specializes in Data led services, with a focus on harnessing data – generated from sources across consumers, supply chains and business operations – to deliver insight-driven decisions that help create powerful, new and relevant experiences – a clear competitive advantage in today’s experiential economy.
Spread across more than 20 countries, its end-to-end data line of business helps global enterprises develop innovative and domain-centric Digitaligence, by turning data into actionable insights and leveraging advanced analytics to predict outcomes. The company’s next-gen innovations and industry specific solutions, augmented by partnerships with leading ISVs, have helped clients gain the right insights to outperform competitors.
It also has a Blockchain Centre of Excellence that is focused on working with the Blockchain Community across platforms, organizations, and industries. This helps clients understand and strategize the implementation of blockchain technologies, so they remain at the forefront of the digital transformation journey. ITC Infotech has also made its foray into integration led services by partnering with leading API solution providers like IBM, CA Technologies, MuleSoft, and TIBCO Mashery.

The Approach: Domain Led & Consulting Enabled
ITC Infotech’s offerings are domain led and consulting enabled. With an exceptional partner strategy, the organization has established a vast partner ecosystem in order to be a true catalyst for digital transformation. The company acts as an innovation enabler and focuses its investments only in specific and targeted areas, thereby enabling its clients to access comprehensive future-ready solutions.
The organization adopts a distributed agile delivery methodology wherever applicable, in order to ensure effective execution. This helps the company overcome challenges related to distance, time zones, and cultural differences across projects.

The Extraordinary Leader and Fervent Entrepreneur
Sushma Rajagopalan is Managing Director and CEO of ITC Infotech. She is also the member of the NASSCOM Executive Council – NASSCOM®. An industry stalwart, Sushma has over 30 years of global leadership experience in the IT industry.  She has led organizational transformations, headed strategy and corporate development, and has been responsible for several large deal acquisitions through planned strategic investments.
Sushma is passionate about entrepreneurship and building a viable eco-system to promote open mindedness and an innovation culture. She has actively identified, groomed, and mentored start-ups in the US and in India. With a transformational leadership style, Sushma leads from the front and helps team members realize their true potential by translating strategies into actions. She brings in tremendous clarity, passion, and confidence to her work and this is the reason Sushma has been honored with various accolades till date, for her excellent work and leadership including “Innovator in Technology” in 2013 and “Best Technology Woman Leader” in 2011.

A Customer-Centric Viewpoint
ITC Infotech helps its clients adapt to newer technologies and become a part of the digital revolution. The company’s services and solutions are designed keeping its customers at the nexus, thereby enabling the company to build a vast and reputed client network, who they’ve consistently helped in generating cost savings and productivity improvements. It has attracted and retained many prominent customers especially in the BFSI sector. Its BFSI partnerships include Finastra, Backbase, SunTec, UIPath to name a few.

Awards and Achievements
Since its inception, ITC Infotech has been recognized and commemorated for achieving various milestones. Some of its prominent accolades and achievements include- adjudged as a Leader in 2018 Global Outsourcing 100 report, for the 12th consecutive year by IAOP, won the Best Employee Reward and Recognition Strategy at the Employee Engagement Leadership Converge 2018, won the Asia Pacific HRM Congress Awards 2016, won the Aecus Innovation Awards 2016 for providing an innovative customer experience solution to Holland & Barrett, UK’s leading health retailer, and various others.
ITC Infotech remains committed to staying highly relevant to clients, alliances and industry, the parent – ITC Ltd. and to its employees, in the digital world.

Plans for Future Growth
ITC Infotech remains committed to becoming highly relevant to clients, alliances and industry, the parent – ITC Ltd and to its employees, in the Digital World. The company’s strategy for growth is supported by four distinct pillars – achieving meaningful scale, future readiness, enhancing profitability, and building institutional capabilities.

Initiatives are underway to achieve the next level of growth and position ITC Infotech as a leader in niche areas and as an effective challenger. ITC Infotech is expanding its diverse workforce across the globe to effectively meet the objective of becoming a future-ready, domain solutions led company of scale. Creating a culture of innovation has been a key focus area for the company. And, being true to this spirit of innovation, the organization has devised multiple opportunities for employees to think laterally while also providing avenues for employees to pursue their passions.

With a variety of groundbreaking offerings, ITC Infotech is well-positioned to enable its clients to scale new heights and achieve meaningful business outcomes.

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