“There is only one boss, The Customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Moore Walton, a celebrated American Businessman.
Currently, the BPO industry holds immense potential for business opportunity and is projected to offer plenty of jobs. The elevation in automation processes, technology, cost benefits, along with the increasing trend on outsourcing back-office administration, the major entry of banking into the BPO sector have all cumulatively impacted in accelerating the growth and popularity of BPO services.
In the business sphere where excellence in execution is the key to success, TransForm Solution provides world-class execution by offering customized services and exceptional customer engagement strategies for its global client base. With more than 500 employees, the company is constantly striving to learn more and reach new companies with its world-class services of offshoring.
TransForm Solution was founded in the year 2002 with the goal of helping organizations around the world to achieve efficiency through Business Process Outsourcing (BPO). Today, they have evolved to provide a wide range of operations and back-office services to companies across the Globe. They also operate in diverse industries such as automotive, e-commerce, education, insurance, logistics and real estate. Typically, its model is to focus on sustaining long-term strategic relationships with customers to achieve sustained growth as a BPO company. It also hinges on the ability to consistently deliver competitive business edge to the customers, utilizing the latest in technology platforms.
The Visionary Leader behind TransForm
With vast international business experience Ashfaq Shiliwala, Founder&CEO at TransForm Solution, and a result-oriented business leader, established the firm for servicing customers globally. A mechanical engineer and SAP consultant by profession, prior to starting TransForm Solution, he enjoyed a decade-long career in the automobile industry.
Innovative Services which Provide Benefits to the Clients
On the valued core business, TransForm provides its clients with customized BPO solutions to keep their business operating efficiently as well as cost-effectively. It aids the organizations through their innovative solutions, combining people, process, and technology in outsourced delivery models to create the real business value. TransForm Solution has even surpassed global delivery expertise and infrastructure providing standards for industries across major business process areas.
The company delivers their projects in time and produces high quality output. It has a well-defined process and a strong sense of knowledge that enables them to deliver best practices with every project execution efficiently. Further, to provide services to the clients, the company pursues a unique delivery approach, which includes technology innovation, employee development, program management, and quality management. Recently, TransForm Solution has helped a leading Australian online food ordering company to provide 24/7 coverage to all.
Four Strategies Signifying the Strength of Transformation
The organization focuses on the following four streamers, and these make them different from their competitors.
High Touch Approach: TransForm’s high touch approach has resulted in 95% customer retention rate for the company with more than 600+ customers including several fortune 500 companies. It focuses on maintaining friendly relationships with their customers by taking initiatives which helps them be up-to-date in the field of outsourcing. Moreover, the organization has ingenious team members who provide 24/7 support to the customers to ensure impactful results. The company’s management always encourages the team members and workers through advanced strategies, which motivate them towards delivering efficient work.
Custom Solutions: The organization believes every customer has their own set of requirements. Along with integrating the best practices, TransForm Solution also applies the most advanced technology and tools to formulate customer solutions. It reduces the risk for ensuring easy process transitions by offering pilot projects like POCs and flexible engagement models which fits the solutions.
Execution Excellence: The organization shows the right direction towards significant investments in process and execution systems for its treasured clients. Along with the world-class infrastructure, the company holds industry certifications including ISO 9001 for quality management and ISO 27001 for security.
Location: With presence in Surat – India, the company delivers best-in-class services which are a long-run solution for its patrons. Also, the organization ensures a good, stable flow of human resources, allowing comfortable scalability for the customers.
The company is focusing on increasing operational efficiencies, bringing in better quality control and reducing back-office costs. While discussing the future of the company, Ashfaq concluded by saying; “We would like to be the BPO provider of choice for e-commerce, education, logistics and professional services including legal, real estate, recruitment companies.
Source :-The 10 Most Admired Outsourcing Companies
TransForm Solution: Implementing Business Solutions Globally by Utilizing the Latest Technology Platforms
