Future Generali India Insurance Company Limited (FGII), the general insurance arm of the joint venture between retail game changer Future Group and global insurer Generali today announced three Stevie® Award wins for global-excellence in customer service. FGII was recognized with a Gold Stevie Award for Customer Service Complaints Team of the Year, Silver Stevie Award for Innovation in Customer Service and a Silver Stevie Award for Contact Center of the Year (<100 seats), in the Financial Services Industries for the year 2018.
The Stevie Awards are considered as the world’s premier business awards recognising excellence at the workplace. Winners in the 12th annual Stevie® Awards for Sales & Customer Service, recognized as the world’s top customer service awards and sales awards, were unveiled on Feb 23rd, 2018 at a gala ceremony in Las Vegas, NV, attended by more than 600 executives from around the world. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
On wining the coveted award, MD and CEO, K.G Krishnamoorthy Rao said,
“We are honored to receive three Stevie Awards for one of the most important pillars of our organization – customer service. We are consistently striving to provide an exemplary experience to our customers.”
The awards recognizes FGII’s efforts and significant achievements in adopting best practices to deliver great customer service, achieve leading turnaround time in the industry and our ability to provide satisfactory resolutions for our customers. As part of the Generali group worldwide, FGII runs a holistic Net Promoter Score (NPS) program to listen and promptly act upon customer feedback. Generali’s NPS program has been recognized as one of the world’s most successful and expansive NPS program by Medallia – a global leader in Customer Experience management, consulting and software – during their Experience Europe 2017 Event, held in London. The program engages FGII employees across the ranks, right from the executive to the frontline, with the sole focus of championing the customers’ cause. Through its customer insights, FGII has been continually driving structural improvements and innovations to enhance the customer experience.
Some of the judges comments on FGII’s nominations read:
“One of the most inspiring entries this year. Well done!” “Happy employees, happy customers…love it”
“Outstanding work. This sounded like a big undertaking to understand the issues, develop a plan and execute. You seem to have succeeded in all. I enjoyed hearing how involved, even to the CEO level, you are in the process. Great job.”
About Future Generali India Insurance Company Limited
Future Generali India Insurance Company Limited is a joint venture between Future Group – the game changers in Retail Trade in India and Generali – a 187 year old global insurance group featuring among the world’s 50 largest companies. The company was incorporated in September 2007. Future Generali India has been aptly benefitting from the Indian expertise and network of Future Group and the global insurance insight in diverse product classes of Generali Group. It provides a comprehensive solution to customers and enterprises through retail, commercial, personal and rural product offerings. Having firmly established its credentials in this segment, Future Generali, effectively leveraging on the skill set of both its JV parents, has evolved to become a Total Insurance Solutions Company.