From tax management to healthcare records, document management is a difficult task to execute when there is a considerable quantity of papers, just sitting in the chunks of files. If an important document goes missing, it can create a panic situation. We can avoid this problem with the help of document management systems.
Document management systems (DMS) help to store these documents in an electronic format that helps companies to manage and store their important documents, according to their priority. DMS is globally used for organized online documentation and even incorporating e-signatures.
Pericent is a company with 14 years of experience in document management with an innovative strategic approach. It delivers technology services and solutions to global enterprises and business process solutions for major corporates worldwide.
In an exclusive interview, Sanjay Sharma, Founder and CEO, sheds some light on Pericent’s journey in the document management industry. Below are the highlights of the interview.
Please describe to us about Pericent BPM and DMS Software in detail.Â
PERICENT BPM AND DMS SOFTWARE provides software platforms that combine intelligent automation, business rules, document management and enterprise low-code development to rapidly deliver powerful business process applications.
We have served some well-known brands Owens-Illinois, Reliance, Progress, Niyogin, as well as global customers including fortune 500. We have our headquarters located in Jaipur (Pink City) Rajasthan.
Pericent technology has 14 years of experience in delivering BPM and DMS solutions. Its engineering team has developed an in-house, world-class enterprise platform name:
bpmEdge – an enterprise BPM platform, and docEdge – an Enterprise DMS platform.
What made you venture into the document management industry?Â
We have played a pivotal role in Pericent ’s innovative strategic approach in delivering technology services and solutions to global enterprises with 14 years of industry experience and an outstanding track record in leading, developing, and delivering large and strategic business process solutions for business-critical BPM applications for major corporates worldwide. The highly motivated individuals of Pericent have exceptional entrepreneurial skills to manage complex projects or drive technologies for business experience.
Career paths and career ladders are two traditional methods by which an employee can develop and progress within an organization. Career ladders are the progression of jobs in an organization’s specific occupational fields ranked from highest to lowest based on level of responsibility and pay. Career paths encompass varied forms of career progression, including the traditional vertical career ladders, dual career ladders, horizontal career lattices, career progression outside the organization, and encore careers.
Employees usually feel more engaged when they believe that their employer is concerned about their growth and provides avenues to reach individual career goals while fulfilling the company’s mission. A career development path provides employees with an ongoing mechanism to enhance their skills and knowledge that can lead to mastery of their current jobs, promotions, and transfers to new or different positions. Implementing career paths may also have a direct impact on the entire organization by improving morale, career satisfaction, motivation, productivity, and responsiveness in meeting departmental and organizational objectives.
What kind of offerings do you provide to your clients?Â
Though there are many players within the DMS industry, some of them are big giants carrying immense brand value and presence in the market for years. However, since their channel partners are carrying out the implementation the customers are suffering. By implementation and integrating for its DMS platform, docEdge provides end-to-end solutions to its clients thereby enabling them to get better ROIs.
So, Pericent provides the best offering to their clients to make them free for everything.
The most important rule we offer to our customer service is to be friendly,
- Respond promptly.
- Know your product or service.
- Listen to your customers.
- Say thank you.
- Get to know your customers.
- Ask for feedback.
- Use the feedback you receive.
Those are the points which our company keeps in mind when offering the customer as we talk about the customer’s point of view. They want some freedom and want to be free so they can tell us about what they want from us, what is their need, and to solve their problems and we provide them with the best solutions and products to fulfil their needs and so they will be assured by the company and its products.
What kind of challenges have you faced while entering the document management industry?
We all face many challenges in today’s ultra-competitive business world. Fortunately, entrepreneurs also have more resources than ever before to tackle those problems. But as we all know the market competition is going higher day by day. When I started my company, I faced so many challenges like
- Capital Shortage
- Hiring employees
- Cash flow management
- Delegating tasks
- Marketing strategy
- Strapped budget
- Business growth
- Self-doubt
“Hard work makes a perfect success”.
How was Pericent affected in the pandemic times, and what were the steps you took to curb the damages while helping your clients and maintaining the safety of your employees?
When COVID-19 forced companies all over the world to send their employees home to work virtually, remote work had a big moment. Yes, the rush to give employees access to all the tools which they need to work from home was a bit, well, sudden for many employers. But after everyone settled in, what quickly became apparent to many office-based teams is that employees could be productive and focused when not in the office in many cases, even more so. Employers everywhere began to understand that remote working is a successful work model.
We implemented work from home as employees can do their jobs safely and properly, during the pandemic situation.
Our company is doing paperless work so it is easy to work from anywhere, at any time and if we talked about the financial issue during that time so by the facility of work from home, they can’t even face that problem because the work is continued so they get the proper salary to survive in this pandemic. In the pandemic, we focused on the important points like:
- Savings in extra expense.
- Exclusion of commute time.
- More independence.
- Improved communication.
- Better productivity.
- More flexibility.
- Broader spectrum of recruitment.
- Higher staff retention.
What would you like to advise the young generation of entrepreneurs and enthusiasts?Â
Everyone seeks software engineers and that’s not likely to change anytime soon which is good news for anyone pursuing a software engineering career. Nearly half of all IT respondents said they plan to hire for programming and application development skills in the next twelve months making it the number one skill in software engineer was the most in-demand job title across all industries according to sources with a base salary of $96,392 and a staggering 99,055 opening roughly nine-time that of the next highest paying in-demand job. Even though, technically there is no separate R&D industry where you will find such operations within thousands of traditional companies. These include game-changing product labs research and development groups and emerging business units with the need for specific types of software engineers’ consultancies IT professional services providers and diversified system integrators have always been the biggest consumers of development talent that reverse true.
If you have decided to take that track this is a huge area of demand also accumulate future certification and government clearances to have the way for a long tenure in government-related work. In addition, industries that are currently underinvesting in secure coding will eventually be seeking out professionals who have spent time in governmental organizations.
Where do you envision Pericent to be in the long run, and what are your future goals? How do you plan to embrace the changes happening in the document management space?
With 14 years of legacy and a proven track record in the DMS industry and helping customers through technology solutions, Pericent believes now is the time that the company can make it big with its in-house engineered product.
We are heading towards implementing SDG goals in our company so that we can protect and save our environment. We will prompt sustainable business.
Going paperless helps to reduce C02 (carbon dioxide) emissions. Turning a single tree into 17 reams of paper results in around 110 lbs. of C02 being released into the atmosphere. Additionally, trees are also carbon sinks and every tree that is not cut down for paper usage can absorb C02 gasses. The average tree can absorb around a ton – 2,000 lbs. – of C02 in its lifetime.
Greenhouse gas emissions would also decrease by 3.9 billion lbs. annually— which is equivalent to removing 355,000 cars from the road! These benefits aren’t just environmental. By going paperless, your organization can save a ton of money! In fact, a company with only 8 employees can save $10,000 a year just by ditching paper. You would also save on ink and toner costs, which add up to $3,230 and $5,600 respectively. Even more so, businesses lose 15% of their important documents, which costs around $120 in labour to find, and $220 to finally replace. Your annual cost-benefit can be upwards of $20,000!
What is the current industrial scenario of the document management space?Â
The global document management system market was valued at USD 5.51 billion in 2020 and is expected to reach USD 11.47 billion by 2026 and grow at a CAGR of 13.05% over the forecast period (2021 – 2026). The document management system (DMS) market is ever-changing, driven by the need for increased efficiency in the workplace. The improving technologies and efficient execution of DMS are expected to gradually eliminate the traditional paper files concept.
According to Xerox, 46% of employees of small- and medium-sized businesses still waste time on inefficient, paper-related workflows daily. This signifies that smart document management systems can improve these processes. Companies that already deploy sophisticated document management systems gain a significant competitive edge.
An Exemplary Leadership
Sanjay Sharma – is the Founder and CEO of Pericent. A solution architect, BPM and DMS expert with astute entrepreneurial skills, Sanjay has played a pivotal role in building Pericent’s innovative and strategic approach in delivering technology services and solutions to global enterprises with over 17 years of industry experience. Also, he has an outstanding track record in leading, developing, and delivering large and strategic business process solutions.
