Amid the pandemic, the Salesforce ecosystem has exploded as more organisations are inspired to take the big leap of digital transformation. The global Salesforce services market is expected to exceed US$ 13 billion in 2022, with a 14.4 per cent CAGR to reach a valuation of US$ 33.5 billion by 2029.
Managing a Salesforce ecosystem entails more than just adding new users and resetting passwords. Without the assistance of an experienced Salesforce consultant or MSP, staying on top of all the latest Salesforce features and functions can be difficult.
CRMIT Solutions is a Salesforce Managed Services Provider that specialises in digital transformation solutions to deliver Customer360. Salesforce managed services are a comprehensive set of activities that range from implementation to support and evolution, with the goal of increasing adoption from a minimal viable Salesforce to maximum value from Salesforce.
An Exemplary Tech-Expert
Vinod founded CRMIT Solutions in 2003 and continues to drive CRMIT’s business and technological strategies. He brings in vast experience from his technical and management positions in the past including those from American Airlines, BroadVision, and Sabre Holdings. He has been instrumental in growing CRMIT Solutions from a start-up to one of the pioneers in SaaS-based Customer Relationship Management (CRM) solution providers.
Vinod is also responsible for bringing in one of the largest cloud-based CRM deployments to the credit of CRMIT Solutions. Furthermore, his details on the quality and customer satisfaction have enabled one of the CRMIT customers; win the Best CRM Project Award 2012 and Best Cloud-based Programme Award 2012.
During his tenure with Broad Vision, he led the implementations of the fastest growing e-commerce sites and the first mobile commerce application in India. His accolades also include PC Quest’s “Maximum Social Impact for Indian people in 2004″ and the “Best IT Implementation in India for 2005.”
At American Airlines, Vinod was instrumental in a project where the team bagged the “Franz Edelman” award for best soware application in Management Sciences/Operations Research area. Vinod holds an MS in Computer Science & Engineering from the University of North Texas. Filed Patent on Social Knowledge Search in India and the USA.
In a move that flags another growth streak by CRMIT for manufacturing industry specialization in, commerce, order management, and analytics, CRMIT recently acquired Mindlinks – one of the pioneer Salesforce partners in Digital360 solutions.
Accredited Salesforce Expertise
CRMIT Solutions is a pioneer in delivering Salesforce managed services, including managed projects, managed capacity, and managed support. CRMIT Solutions is one of the largest cloud-based CRM deployment partners, with several leading Fortune companies spread across various domains, including banking, financial services, insurance, manufacturing, healthcare, and life sciences.
More recently, CRMIT has been engaged in various Digital360 transformations, integration, and analytics solutions involving customer data engagement and enrichment. With over 200+ certified CRM consultants and over 500+ successful CRM deployments globally, CRMIT Solutions offers a range of Salesforce AppExchange products for accelerated deployments, including various rapid implementation, quick start, and migration utilities. CRMIT Solutions supports its global customers through its offices in Australia, India, and the UK and USA
High-Performance Culture
“At CRMIT, our employees and customers always remain our top priority. In an ongoing effort to help our customers and prospects through unprecedented time, CRMIT Solutions launched the ‘CRMIT COVID-19 Resource Centre,’ adds Vinod
It is a set of free solutions designed to help the company’s customers respond effectively to their communities during the COVID-19 crisis. This includes,
- ActNow
A corporate workplace wellness solution for Salesforce, which also includes a return-to-work and vaccine administration solution for employees. All this enables customers to build a healthy employee workforce.
- FieldForcePro
Provides the necessary field management tools for services and resource management. And helps customers to keep their business operations running on a day-to-day basis, with essential COVID-19 appropriate protocols.
- HealthCARE360
A comprehensive healthcare experience platform, enabling physical distancing for healthcare providers. Other features include self-scheduling, tele-consultation, contactless payments, and e-prescriptions.
Beyond enabling its customers with essential resources, CRMIT’s periodic Business Impact Analysis (BIA) helped determine and evaluate the potential effects of the coronavirus on the business operations. This process involves enabling and preparing employees and customers in a secure and uninterrupted remote work environment.
TechnOpinion
AI and ML are indeed popping across all industries and businesses. While most organisations may not be ready to start building AI applications, at a minimum, they should be planning on a future where their real-time data will be used to power smarter and predictive solutions. It’s important to treat every new initiative or project as an opportunity to build a foundation for customer data models.
Customer data needs to be flowing into data repositories and be available in real time to all areas of the business. Salesforce Einstein is a layer of intelligence within the Salesforce platform that brings powerful AI technologies to the customers. And customize AI for their businesses.
Continuous Improvement
Salesforce is a cloud-based service-as-a-software (SaaS) company, which means it hosts an application that customers can access online. Salesforce services cover Salesforce consulting, implementation, support, and other services aimed to maximize salesforce potential for business and help companies improve sales, marketing, and customer service processes.
Enterprises (large or small) need to satisfy both global and local requirements across a more diverse portfolio of operating units and require corresponding delivery capabilities from service providers. Managing a salesforce ecosystem is more than transforming your minimum viable solution to a maximum value platform.
Staying on top of all the latest features and functions of Salesforce can be challenging without an experienced Salesforce consultancy or MSP to help. Salesforce managed services is a comprehensive set of activities from implementation to support and evolution, aimed at improving the adoption from a minimal viable salesforce to maximum value from Salesforce.
As an established industry leader, CRMIT would advise budding entrepreneurs to
- For Mid-market – specialise on agile approaches to implementation of Salesforce core clouds and focus on cases where less integration is required, a situation typical for medium- and small-size clients.
- For Large Enterprise – focus on the capability to offer managed services for maintenance and support functions that include monitoring, remote support, centralized management of Salesforce applications, data quality management, data security, and compliance.
Futuristic Goals
In 2021, the whole world buzzed about the metaverse, with the initial use cases applied to the consumer world. What surprised many was how quickly the metaverse concept got adopted. In the CRM space, Salesforce announced new capabilities that integrate Slack across Salesforce’s products and industry solutions, plus new Slack innovations that improve collaboration across organizational boundaries and empower teams to embrace asynchronous working.
To stay connected with the emerging technologies, organisations discuss the possibility of leveraging a managed service provider (MSP) to supplement their day-to-day needs and free up their internal resources to focus on more strategic projects.
CRMIT plans to consolidate and strengthen its Salesforce services with,
- Managed Capacity – Optimize capacity utilization with cost provisioning and labour arbitrage. Increase competency at a reduced cost and delivery time.
- Managed Support – Fast and seamless support resolutions with a flexible and scalable support system. Manage and maintain Salesforce product stack, updates, releases, incidence, and change management.
- Managed Projects – Manage multiple projects with tailor-made outcomes through issue triaging, innovation, and agile methodologies—tooling and innovation for visible business values.
