Pradeep Lala: An Epitome of Proficient Business Leadership

Embassy Group| Pradeep Lala
Pradeep Lala | MD | CEO

“It is not your legacy that makes you a leader, but the lessons you learn from the people around you.”

This adage imposes more weight to the fact that leaders are made and not born. Being an accomplished business leader requires one to be resilient, passionate, gritty, compassionate, and many other aspects that evidently cannot be inherited and can only be learned through time and efforts.

We often tend to disregard the years of hard work, numerous sleepless nights, tough decisions that had to be taken, and the many challenges and hurdles that an accomplished business leader had to overcome. We tend to disregard that for any leader, achieving success and recognition do not come easy and when they do, it is always at a cost.

This edition titled, Business Achievers Making A Difference in 2020, has been curated with the intent of bringing such business leaders into spotlight, who have strived relentlessly to achieve their purpose and in that journey, made a significant impact on the world of commerce. Pertaining to the same, we wish to introduce you to Mr. Pradeep Lala, the MD and CEO, of Embassy Services Private Limited (ESPL).

Mr. Pradeep Lala is the driving force of Embassy Services, an independent arm of the Embassy Group. Mr. Lala studied Mechanical Engineering and is an alumnus of M S Ramaiah Institute of Technology. He also holds an MFM from Jamnalal Bajaj Institute of Management Studies.

Prior to ESPL, Mr. Lala had worked with Ingersoll Rand for 14 years. He then founded the Horizon Group in 2000 where he worked ceaselessly to establish a strong leadership and made it independent before he joined the team of Embassy Group.

In 2013, Pradeep joined Embassy Services as CEO at a time when the company was all set for the next stage of growth. Owing to his leadership qualities he focussed on strong internal communication and people management to enhance team performance in the company which only helped garner positive results for the organization.

Pradeep’s approach and tremendous contribution has established strong and long-lasting relationships with prestigious clients like Blackstone Flipkart, WeWork and HCL. Today, Embassy Services has presence in 12 cities of India with team strength of 6000+ people managing a diverse portfolio of almost 60 million sq. ft.

Along this journey, Pradeep’s focus on delivering the highest standard of services has never wavered. Embassy Services, under his leadership has achieved many milestones and awards including the prestigious Sword of Honour from the British Safety Council in 2017. He was also awarded the “Best CEO of Integrated Facility Management Services Company” in 2019.

Exhibiting Excellence

Founded in 1993, Embassy Services Private Limited is a multi-faceted company delivering end to end, Integrated Facility Management services to over 150 clients, covering 70+ million sq. ft. of space, across 12 states of India.

The company’s pan-India presence covering the real estate portfolio spectrum of commercial, residential, industrial, co-working, retail, hospitality and other properties, gives it a unique advantage of having a reservoir of deep technical knowledge to cater to any requirement.

ESPL is on a mission to build transformative tech-driven tools to address tomorrow’s challenges. Its strong leadership principles are based on technology, transparency, and trust.

From home grown start up unicorns to large multinational firms, ESPL’s customers come from diverse industry sectors. Over time, this has helped the company develop essential skills across various industries.

The company’s key clients include names like IBM, Flipkart, WeWork and HCL amongst others. ESPL manages facilities for 150 brands in BFSI, IT, engineering, manufacturing, consulting, research, healthcare, retail, telecom, hospitality, education, and co-working sectors across India.

Embassy Services has been accredited with certifications such as ISO 9001, ISO 14001, ISO 45001, from British Safety Council, and Indian Green Building Council, which leads to a consistently high level of quality, environmental management, and occupational safety. ESPL makes every facility, every property, every experience extraordinary through their relentless effort and high-quality management.

Setting Benchmarks

With a solutions-based approach, ESPL delivers best-in-class end-to-end services. The company manages clients’ needs across multiple verticals like engineering services, energy management, water management, transport management, statutory compliance, soft services and environment, health, safety and security services, giving clients the quality that maximises productivity.

The company actively supports all high sustainability standards. A few noteworthy initiatives followed by the company are – providing adequate parking space for cycles, battery charging points in the basement for electric vehicles, and using aerators across all the parks to control water consumption. The company efficiently deals with functionality of properties by integrating people, place, process, and technology.

The Embassy team is skilled with a refined eye for detail. They work tirelessly to ensure smooth and perfect round-the-clock management of the properties backed by holistic services. The company maintains a very systematic process, makes careful selection of vendors, and appoints supremely qualified on-site and management teams ensuring high quality deliverables.

ESPL’s pure client-centric approach highly influences operational decisions. The teams are constantly connected with clients to understand their business and growth plans in order to customize services based on their requirements. “We implement an array of technology tools tailor made for IFM, which enables data driven decision making, optimisation of manpower, allows clients to lodge complaints and be in touch with their on-site managers in real time,” Mr. Lala expresses.

About Embassy Group

Embassy Group has a three-decade long track record spanning the commercial, residential, industrial, retail and hospitality segments of the Indian real estate industry. With over 40 million sq. ft delivered and a corporate client list of over 150 marquee global and Indian corporates that feature some of the best brands globally.

At the core of the value chain lies Embassy Group’s ability to envision and identify key development hubs and systematically plan and oversee the acquisition of key land parcels. Embassy Group has a proven expertise of understanding the needs of global businesses and translating them into productive and effective workspaces. Strong corporate relationships that have grown across geographies, projects that have been delivered to exacting international standards, meeting stringent cost and timeline demands, are all testimony to the Embassy Group’s focus on driving operational advantage for its clients.

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