Destinations Gateway: Delivering Exceptional Travel Services

India is the world’s tenth largest business travel market and is likely to clock the fastest growth in this segment in the next five years. Business travel spending is expected to treble until 2030 from $30 billion in 2015. There are many companies offering corporate travel management in their service portfolio, however, very few of these have a specialized focus in this segment. This can be attributed to the high level of risk and credit period involved in dealing with corporate companies in India. With the growth of this segment, more players are entering the domain.

Destinations Gateway is an organization committed to provide a range of travel products to its customers in an innovative and cost effective way. The company was formed with a vision to be regarded as the best and most sought after Corporate Travel Management Company, delivering superior returns to its stakeholders. It has a dedicated team of experienced travel professionals, who strive to provide highest quality of customer service, ground operations and overall assistance to its valuable customers. It works closely with its clients to optimize their expenditure and manage complexities of business travel, while addressing the needs and expectations of the travellers. Its core services have a presence across the travel spectrum.

A Responsive Leader

Destinations Gateway (DG) came to existence as a private limited company on 6th January, 2013 under the perceptive leadership of Vivek Nigam, the Founder and Managing Director of the company. His inspiration to start a business stemmed from a burning desire to work for himself, to find pride and fulfillment and to reach the place as a businessman that once his grandfather had.

He was always passionate about travelling and started his career as a travel consultant in 2004. He worked his way up to the management level, gaining valuable insight about the industry working in different travel companies. In 2008, he went to Oxford to pursue a Master’s degree in International Tourism Management. After the completion of his studies, he struggled to find good opportunities in the U.K travel industry and faced rejections from everywhere. He had to change his domain for survival and started working in financial services. This went on for nearly two years and he continuously hoped that he’d find an opening back in travel because that’s where his true passion was.  He had thought about starting his travel business a lot of times but couldn’t move forward in that direction. When he finally took the leap, he received complete and unconditional support from his family who has always backed his idea of becoming an entrepreneur.

Providing Matchless and Unforgettable Experiences

As opposed to selling packaged tours with common inclusions while competing on price, team DG develops a repertoire of unique experiences and special access. For them, it is all about selling experiences. The more unique they are, the more value they add and the more differentiated they become.  This practice is underlined by the fact that they don’t sell deals, they sell their expertise. Each team member has detailed information about the destinations they promote which is used for creating a unique and memorable experience for every guest they cater to.

They show their customers behind the company. They believe that people buy from people. Travel is a service-oriented industry and a face is always more trusted than a machine. They use this simple human psychology to show their customers the amount of effort they put in to make a good trip for them, and are always appreciated for it. The company’s USP is the passion and expertise of its destination specialists which it uses to make its customers’ holidays memorable.

Each team member has a proven track record in their area of expertise and they are always available to provide all kinds of assistance to the customers and ensure that they have an unforgettable holiday experience. The company’s network of associate offices are constantly engaged in contracting a range of travel products to provide value added services to its clients such as hotels, ranging from a budget accommodation to five-star property, sightseeing tours, transfers, and excursions in exotic destinations around the world. It ensures that its customers get the most competitive rates in the industry, and are provided with an exceptional service. Corporate travel management is its flagship service. It has a unique approach to strategic account management that helps the companies take the stress out of business travel.

Future Plans

The company aims to be involved in all aspects of a traveller’s cycle and is learning from collective consumer behavior to deliver intelligent recommendations to enhance their travel experiences. Keeping up with the millennial generation of travelers, it will soon launch its corporate mobile app to engage them. It has already done the soft launch of its travel services platform which brings together social network and travel.

Destinations Gateway plans to expand its operations, starting with an increased focus on ancillary services such as visa assistance, travel insurance, forex and others.  It also plans to open more profit centers in tier two and tier three cities.