A Sneak Peek of the Innovative Telecom Solutions Deployed at Leading Healthcare Enterprises

Matrix, a well-known manufacturer of enterprise grade Telecom and Security solutions, designs industry specific products with applications in Manufacturing, Corporates, BFSI, Healthcare and Hospitality sector. Matrix solutions address issues such as delay in communication, emergency management, poor connectivity and increased costs of inter-branch communications.
The platforms are tailored on the latest security protocols and support legacy and modern networks giving user flexibility to switch between these whenever required. An account of how the solutions catered to distinct communication needs of well-known hospitals across the globe is as follows:

  • VARTA – the UC Client for Seamless Collaboration

The main aim of Pune based hospital was to offer prompt care services to the patients by improving reachability of mobile staff. Matrix offered VARTA, a mobility application which allowed doctors and the nursing staff to access all the PBX features from their laptops or Android/iOS based smartphones. Easy access to features like Video Calling, Presence Status, Voicemail, Instant Messaging, Chat, Audio Conferencing, Call Forward and Call Transfer smoothened the entire communication process which boosted staff’s productivity and in turn enhancing patient care capabilities.

  • Connectivity to other Locations over IP Networking

Matrix installed an IP-PBX with 1,500 user capacity at a hospital based in Bengaluru. The solution catered to hospital’s need of streamlining communication between the headquarter at Bannerghata and its sister unit at Jayanagar. VOIP connectivity between the two branches established a robust communication network, which helped hospital authorities reduce telephony costs by 45%.

  • CTI Interface to Achieve Integration with IP-PBX and Hospital Management System

For a Dubai based sports clinic, Matrix IP-PBX equipped with CTI interface was integrated with the Hospital Management System (HMS) used by the clinic. Because of the integration, caller details such as the number of times he has booked an appointment and turned up flashed on the screen of the operator’s PC. Using the information, an operator could judge genuineness of callers and book a slot for them. The data available from CTI and HMS integration helped hospital authorities frame a cancellation policy and serve genuine patients better and on time.
“Mobility, Collaboration and improved Communication network within hospital premises are some of the strengths of our Telecom Solutions. We are constantly working to add more features to our portfolio to help hospital authorities improve patient care capabilities”, commented Sagar Gosalia, Sr. VP. Sales and Marketing.
About Matrix 
Established in 1991, Matrix is a leader in security and telecom solutions for modern businesses and enterprises. Matrix, an innovative, technology driven and customer focused organization, is committed to keep pace with the revolutions in security and telecom industries. With more than 40% of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products such as Unified Communications, IP-PBX, Universal Gateways, Convergence, VOIP Gateways, GSM Gateways, IP Video Surveillance, Access Control and Time-Attendance. These solutions are feature-rich, reliable and conform to the international standards. Having global footprints in Europe, North America, South America, Africa and Asia through an extensive network of more than 1000 system integrators, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and admiration of customers representing the entire spectrum of industries. Matrix has won many national and international awards for its innovative products.

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