It’s more about the quality rather than quantity; an enterprise can attract more number of customers through their eye-catching products. It is obligatory for an enterprise to provide better quality consumable products to the customers. In order to prevent any quality fraud by enterprises, the implementation of Quality Management System (QMS) was taken into practice. QMS was introduced to manage the products/services offered by the enterprises to the consumers. It has a set of various policies and procedures under which quality checks are carried out. Such policies and regulations are taken as standard reference for ruling out any errors.
One of the common examples of QMS is none other than ISO 9001 certification. 9001:2015 is the referential standard which highlights the requirements that an organization must maintain in their QMS for attaining ISO 9001:2015 certifications. Unlike others, ISO 9001 is the only ISO standard that provides certification. To be called out as a certified company, an enterprise has to fulfill all the parameters put forth by ISO 9001.
The consistency of providing qualitative products/services to the customers generally benefits the enterprises, indirectly. Increase in job satisfaction, increase in efficiency, and uplifted optimism necessities, are some of the important profits received by enterprises. Manufacturing products under law jurisdiction makes it more subtle for enterprises to proceed further. Nevertheless, many start-up enterprises are unaware of such processes put forth by the licensed organizations.
Why to include ISO 9001 in Enterprise
Though ISO 9001 is a quality management system, it also includes various aspects which further provide numerous benefits to the enterprises. Generally such benefits help a company to grow prosperously without getting into legal hostilities. Hence, follow up some of the aspects which strongly comprehend the need of ISO 9001 in the enterprises.
Satisfying the Customer Needs
With ISO 9001 certification, enterprises can build-up a good reputation in the market. In order to maintain such image, an enterprise must meet-up to the demands of consumers. Customer satisfaction plays a very prominent role for the enterprises; it’s really important for an enterprise to provide the products as per their demands and needs. If an enterprise is certified under QMS, then it creates a positive psyche among the consumers resulting into more trustworthy relationship. Provision of products/services by an enterprise according to the customer requirements crafts a chain, which further spreads allover resulting into more number of customers. This, impacts directly on the revenue generation of the company.
Organizations need to withstand the market complexities and deliver solutions which are consistent in satisfying the clients. ISO 9001 helps upsurge the control of an organization’s business processes. It helps monitoring and paving a creative way for adapting to the technology transformations, thereby lending a hand to an organization’s consistency high grounds. Increased consistency bridges the trust-gap between customers and solution providing organizations. Thus, the customers can get the same services and products every time they do business with the solution providers.
Consistency is the key enabler in achieving quality and quality means overall customer satisfaction. This customer satisfaction will help an enterprise to expand its reach towards diverse range of industrial sectors. Hence use of standards and codes deliver a consistent product, inside and out and also create a healthy workplace.
Focusing More on Management
ISO 9001 Quality Management System includes quality objectives, metrics, and other procedures which help enterprises to focus on what’s considerably more important. In order to maintain company’s focus over such attributes, ISO 9001 prefers to utilize certain ways to ensure the company stays dedicated over it. Ways like Quality Auditing—internal auditing, registration audits and self-process auditing; ISO 9001 consistently makes a company aware to audit all the quality processes. If and only if all the regular audits and as-needed audits are carried out in a proper way then it will be much easier for the enterprise to navigate accordingly to fill up the loop holes in processes. The feedback received from such audits, aids enterprises to correct, if any deviations occurred from the quality path. This process helps an enterprise to calibrate their growth structure by maintaining the quality of products.
Quality Recognition at International level
To sustain in market, an enterprise must maintain its reputable status around its sector. Quality assurance provided by an enterprise to the consumers, plays an important role in generating more number of customers. Every organization wants to be globally recognized for expansion by generating more number of leads. As ISO is a worldwide standard administration, the certification provided by ISO 9001 is considerably more preferred than others. Currently, on an average 10 lac organizations are ISO 9001 certified which is categorizing the promising quality providers with others. However, being one of the large group of ISO certified industries, one can easily build-up leads and connections in order to establish global expansion.
Unlike others, ISO 9001 is the only standard that requires quality certification out of other ISO 9000 standards family. From September 2018, 9001:2008 will be considered as an official standard which will be outlining the requirements that an organization must possess. And soon will be replacing ISO 9001:2015 to fill out the voids for better processing.