Aditya Birla Memorial Hospital-Laboratory: Compassionate and Quality Healthcare 

Aditya Birla Memorial Hospital-
Rekha Dubey | CEO | Aditya Birla Memorial Hospital Laboratory

With its state of the art infrastructure supported by advanced technologies and modern equipment of international standards, Aditya Birla Memorial Hospital-Laboratory is a super specialty healthcare facility that caters to the needs of all section of society.

Aditya Birla Memorial Hospital is a homage and tribute to Late Shri Aditya Vikram Birla. He had envisioned a world class hospital in India. His vision has taken shape in the form of a medi-city sprawled over 16 acres of land. It is Pune’s first Medi-city with 500 BEDS, 152 ICU BEDS, 13 OTs, DEDICATED 27 DAYCARE BEDS FOR CHEMOTHERAPY and 29 DIALYSIS UNITS and commissioned in the year 2006 and located at Pimpri-Chinchwad, Pune in the West Indian state of Maharashtra.

It is a tertiary care facility, functions in a film less and paperless digital environment, backed by cutting edge medical technology and IT resources. With the finest talents in medicine, be they doctors, nurses, technicians or management professionals the quaternary healthcare centre provides high quality and cost-effective medical services and caters to the needs of all sections of society.

The CEO, Rekha Dubey, speaks to us about her journey with ABMH and how the hospital is living up to its mission.

Brief us about journey with ABMH? What was the inspiration behind joining the healthcare Industry?

I left Apollo Hospitals and joined Aditya Birla Memorial Hospital as an assistant manager, and I believe that moment changed my journey. I managed an upward graph with the CEO designation that I clinched within five years. My growth at ABMH, however, was met with scepticism. But I managed all the criticisms and delivered what was expected from me by constantly focussing on the mission of the hospital. My route to triumph is hard work, patience, and perseverance. I have justified my role with meticulous work, and the imprint of my work can be seen in the way the hospital has shaped up.

Quality affordable healthcare is the basic need of every citizen in our country and we have huge gap of quality affordable healthcare services. I felt I can address this by taking up a challenging role like this and specially with a group which is one of the most trusted and respected group globally. Aditya Birla Group has always been in the frontier for adopting the latest technology and deploying Quality and Safety measures across the world and it was done so in this hospital to deliver the most advance quality and safe healthcare.

Tell us about the services that the centre offers.

The laboratory at Aditya Birla Memorial Hospital is a fully automated diagnostic laboratory that offers services in the fields of Hematology, Biochemistry, Histopathology and Microbiology. These range from routine and semi speciality tests such as Hemogram, routine biochemical tests, tumor markers, Diabetes workup, culture and antibiotic sensitivity at one end of the spectrum to super speciality tests like Renal pathology, Oncopathology, Autoimmune workup, Tuberculosis workup, Molecular tests for COVID 19 and other infectious diseases at the other end. The laboratory provides wellness tests for preventive care in addition to sick care for our inpatients.

Please share the latest technology that the centre is utilizing to offer better services.

We are a brand conscious organisation and believe in trusting the well-established names in the industry as well as invest in the latest technology available in the market. Some notable technologies are Dry Chemistry, Flow cytometry based cell counters, Immunofluorescence microscopy, automated antibiotic sensitivity, Cartridge based nucleic acid amplification (CBNAAT), Real time PCR (open system), Chemiluminescence Microparticle Immunoassay (CMIA), High performance Liquid Chromatography (HPLC) to name a few. In addition, a robust Laboratory Information system to provide the patient his results at the fingertips in the earliest possible turnaround time.

What are the unique propositions that the centre offers giving it an edge over competitors?

Our home care division provides complete service to the patient at his doorstep which not only includes sample collection but also pharmacy and nursing services. In addition, the highly competent team of doctors in the laboratory are always in touch with their clinical counterparts to discuss case details and provide the correct report to the patient. All critical results are immediately conveyed to the treating doctor so that no time is lost in patient treatment. In addition, the commitment of our organisation to Quality can be deduced from our various Accreditations notably NABL and CAP.

What kind of challenges did the pandemic present in terms of operations of the company? How did you overcome those challenges? 

he biggest challenge that we faced was the fear of the disease in the initial days of the pandemic, but we were able to overcome it by regular training and providing all the required safety measures to our staff. In addition, the involvement of senior management at the forefront standing with the frontline staff provided the much required boost for all. Needless to say, 100 % commitment and trust of our workforce cannot be discounted for.

What are the future plans in terms of branch/services expansion or addition of new technology and tests?

A fully automated HLA laboratory is in the pipeline to support our organ transplant program. We are also looking to start more collection centres and strengthen our wellness centre.

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