TQMI: Distributing Excellent Quality Management and Business Process Improvement Services

Founded in July 1992, TQM International (TQMI) is famed as one of the conspicuous leaders in the arena of training and consultancy in Quality Management and Business Process Improvement in India and the Middle East. Over the years, TQMI has been serving Quality Management Training and Consultancy Services into India, Middle East, Far East, Europe and the South East Asia since 1995.
The company spearheaded the QC movement in India since early 1990s and gained international recognition for work in business process improvement. TQMI clients include many of India’s top 100 private sector companies in manufacturing and service business, several of the MNCs, and also the PSUs and SMEs.
With corporate office in Gurugram, TQMI has setup branch offices in Mumbai, Chennai and Pune in India. TQMI has representatives stationed at Nagpur and Vadodra in India. TQMI’s client base of over 1000 organizations in India and in the Middle East typically include, Tata Motors Ltd, Apollo Tyres, Ranbaxy Laboratories, Honda Cars, SRF Ltd., Steel Authority of India, Artemis Healthcare, Mahindra & Mahindra, Max Life Insurance, Bajaj FinServ, HDFC  Life  Insurance, Tata  Steel, Hyderabad Industries Ltd., Arvind Ltd.,  CLAAS India, Genpact, Metlife, Pantaloons Fashion and Retails Ltd., etc.
Some of the most eminent consultants known worldwide continue to provide time to TQMI customers as and when required. These include, Prof. Noriaki Kano, Prof. Hitoshi Kume and Prof. Y. Washio, all Deming Prize winners. TQMI has 21 counselors stationed in different parts of India. Out of these nine are full-time employees and the other twelve are senior executives retired from industry and working for TQMI on contract basis for specific assignments. They are dedicated to TQMI and do not provide similar services to anyone else on their own.
The Dexterous Personality of TQMI
Mr. Janak Mehta is the Chairman & Managing Director of TQM International Pvt. Ltd., and has a unique blend of business experience for 25 years leading to the position of Chief Executive and 29 years of consulting experience guiding organizations on variety of business excellence approaches from Europe, Japan and USA. He has contributed to the development of national infrastructure for quality, standardization and conformity assessment in India and has advised other countries as well.
He has contributed to the global integration of quality movement as President and later Chair of International Academy for Quality (IAQ) and Chairperson of Asian Network for Quality (ANQ); and through collaboration with American Society for Quality (ASQ), European Organization for Quality (EOQ), Union of Japanese Scientists and Engineers (JUSE), Middle East Quality Association (MEQA) and Asia Pacific Quality Organization (APQO).
Mr. Mehta has thus distinctive experience of business excellence within a company, company-wide covering entire supply chain, and group wide covering all companies in a group, nation-wide, region wide and global. He covers all the diverse business segments from discreet manufacturing, process industry and service sector including financial, communication, IT, healthcare etc.

  • Deming Prize In 2012 by Deming Prize Committee – JUSE, Japan – Only the second person in the World – Outside japan.
  • Lancaster Medal in 2012 by American Society for Quality (ASQ) – First Indian

Expediting Superior Services and Solutions
TQMI has served numerous clients and many of them have repeated their assignments. TQMI’s vastly experienced counselors are stationed in six cities in India. The key differentiator is TQMI’s approach and the counselors’ have the ability to facilitate deployment of various theories and concepts and demonstrate improvement in the field through pilot projects.
TQMI outlines their operations in following categories,
Lean Six Sigma Divisions:
TQMI is the leading provider of Lean and Six Sigma services in India. They had tied up with Motorola University, the pioneer in the field of six sigma to offer six sigma related training and consultancy in India since 2003. The association with Motorola lasted for more than a decade and the company has now launched their own Lean/ Six Sigma offerings in 2015.
Business Solutions Division:
TQMI offers Business Solutions by using the combination of various approaches like,

  • Total Quality Management and Business Excellence where the company improves the client’s business performance. TQMI offers business solutions rather than a tool. It is the premium organization in India guiding companies in challenging Deming Prize from Japan, highest recognition in the world for improvement in business performance based on customer oriented TQM.
  • New Product Development: In this TQMI provides Training and consultancy to the clients to develop new products and variants of the existing products using concurrent engineering and scientific techniques to understand and meet customer requirements with greater reliability, while reducing development cycle time, cost and errors at early stages.
  • Total Productive Maintenance (TPM): TQMI enhances Overall Plant Effectiveness with the use of techniques like Autonomous Maintenance, Focused Improvement, Planned Maintenance and Maintenance Prevention along with people capability development.
  • Lean Manufacturing Systems (LMS): Through this, they eliminate waste in the entire supply chain Value Stream with the use of the principle of Pull rather than Push. Using appropriate approaches like Single Piece Flow, Single Minute Exchange of Dies (SMED), Fool Proofing, Visible factory through People Involvement for reducing cycle times, inventories, batch sizes, waste of all kind and cost with the involvement of people.

Standard Products Division:
Design, development and implementation of management systems meeting the requirements of international standards for Quality Management, Environment Management, Safety & Health Management, Food Safety, Social Accountability and Information Security Management. This is offered in various verticals like manufacturing, automotive, retail etc.
Following constitutes the differentiation of TQMI’s USP as its uniqueness:

  • Ability to develop new products to meet emerging requirements of the clients
  • Ability to upgrade its courseware and methodology to meet client specific requirement
  • Ability to grasp and integrate the learning from east and west and also from its clients to meet the requirements of Indian socio-economic environment.
  • TQMI’s approach and counsellors’ ability to facilitate deployment of various theories and concepts and demonstrate improvement in the field through pilot projects.

Future Expansions
In future, TQMI will continue and fortify the quality journey, adapting emerging new technologies like IoT, Big Data Analytics, Design thinking, increasing demand from the clients to provide customized business solution rather than focus on one tool and help clients to face current business environment of Volatility, uncertainty, complexity and ambiguity. TQMI plans more deliverable based improvement in clients business performance.
TQMI embeds its purpose, process and people with the client organizations as ‘client success is our success’

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